Blog Archives

Providing good Customer Service is our Goal

As an Account Manager working in a Translation Agency, our most important objective besides selling translation projects is providing high Customer Service. Why? This is the nature of our job. This is what we do. The Service Industry has been suffering over the last 15 years, as many positions have been down-sized in order to […]

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Why an Account Manager has to be multicultural

Account Managers deal with clients from all over the world, either by e-mail or over the phone that request translation services for all types of industries. The diversity of clients requires the Account Manager to understand the differences between each other or at least acknowledge that there are differences, such as cultural differences, language barriers […]

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